While we welcome your opinions and descriptions of your dining experiences, there are a few things we expect from every user on Knosh. Your reviews and photos, as well as your profile and the comments you share, are all subject to Content Guidelines, our Knosh Code of Conduct.
If your activity on Knosh doesn't match up to these content guidelines, we reserve the right to take action as we deem necessary. This could include altering or deleting your reviews or comments, restricting your review activity or deleting your Knosh account altogether, with or without notice. Knosh might utilizes an algorithm to aid in removing suspicious reviews. If you feel your review was deleted in error, email us customercare@knosh.in
If you see content that does not align with these guidelines or our Terms of Service, please let us know. We will consider all reports. However, due to the diversity of our community, it is possible that content disagreeable to you might not meet the criteria to be removed.
Knosh Code of Conduct
Keep out the clutter: To make sure we collectively work towards building the highest-quality content that's useful to everyone, reviews need to be a minimum of 140 characters long for reviews. That's just about the length of a tweet, so it's convenient even for all you micro-bloggers. If you cover the food, packaging etc you shouldn't fall short on characters. We do not have 140 characters limit for an online order review. However, if any review is filled with junk, we might have to remove the review altogether.
Keep it relevant: Please keep your contributions relevant to Knosh. Accounts placing irrelevant, inappropriate, or promotional content, reviews with similar digital signatures that spam Chef Partners, or are based on any already disclaimed or informed policies and practices of a Chef Partner may be deleted without notice. If your review has been removed or moderated by us and if you repost another experience for the same Chef Partner, we reserve the right to remove that review too, even though such review might be in line with our content guidelines. In the case of spam, we can restrict your review activity on Knosh.
Keep it clean: Whether you're writing a small snippet or a delightfully detailed account of your meal, keep foul/abusive/hateful language, threats, and lewdness out of it. We, just like you, hate junk and will delete it whenever we see it. This also includes (but is not limited to) derogatory comments on someone's protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against a business and its associates.
Keep it fresh: Only one review for each online order transaction can be submitted. That's what is going to help people when they're trying to decide whether or not to order from there. You're free to edit and update your review based on subsequent orders at any time. Reviews about old experiences (more than 6 months old) might be deleted from our platform.
Keep it real: Write your review based on facts and your own experiences (e.g. not a friend's or any hearsay experience or based on media reports). Please don't exaggerate or falsify your experience. We do not take sides in cases of dispute, so make sure you can stand by your word. Content that indicates the reviewer hasn't even ordered from the Chef Partner will be removed. For example, "Never ordered, never want to. Chef is horrible and the food is worse!" Deceptive, fake, or misleading reviews will be removed. Reviewing a bunch of Chef Partners in quick succession (even if you order from them more often than you should) is considered suspicious activity, and it's likely these reviews will be moderated. Accepting or soliciting a kickback – monetary or otherwise – in exchange for reviews or photographs is also not acceptable, and could result in removal of your profile.
Don't solicit: Identifying or promoting yourself as an official Knosh blogger, or using your status to solicit any kind of benefits (including but not limited to accepting money, free meals, drinks) in exchange for promotion, or at the threat of negative reviews on Knosh, will not be tolerated. If reports or evidence of such instances are brought to our attention, we reserve the right to delete your Knosh profile or take any other action that we may deem fit, no questions asked. Acts that constitute as 'Solicitation' include:
Explicit/Implied agreement (written or verbal) to write reviews in exchange for money, a free meal(s), drinks, etc.
Being a part of social media groups (e.g. WhatsApp/Facebook or any other social media platform) which offer incentives in exchange of reviews.
Don't steal: Plagiarism is something we take seriously. Copying others' reviews or photos from Knosh or other platforms,, or even re-posting your own in multiple places on Knosh (in full or in part), is something that will not be tolerated and may be removed/ moderated.. We trust that you'll play fair and create your own content.
Tell the whole story: If you luck into a free meal from a Chef Partner, or have a relevant association with Chef Partner, give full disclosure in your review. We're sure that honesty is the best policy, and other users will respect you even more for it. We love summaries, but incomplete reviews with a manually added link will be removed.
Be yourself: Your profile is your identity on Knosh, so keep it real. You're welcome to use a screen name, but please refrain from using inappropriate names, bios, or profile images. We want to stay clean, and we might end up removing your account depending on how inappropriate your profile is.
Don’t be a bully: We take allegations of blackmail or threatening behavior against Chef Partners and its associates very seriously. This activity is strictly against our guidelines and may also be illegal. Reviews submitted in an attempt to blackmail a Chef Partner and its associates will be deleted.
Play by the rules: The content you add should be in compliance with Knosh's Terms and Conditions, as well as the prevailing local laws and regulations. Local laws take precedence, and content may be moderated or deleted to adhere to these.
Seek help from the right people: Knosh is a website and mobile application with no claims to be a court of law or a ministry of health. If you have a dispute with a Chef Partner, or if you feel a Chef Partner does not measure up to health codes, we encourage you to contact the appropriate authorities directly. Knosh is not the appropriate platform for reporting illegal activities, physical confrontations, health code violations, or anything under investigation by local governing bodies or law-enforcement personnel. We encourage that such accusations be reported to the concerned authorities rather than being mentioned in reviews.
Photo guidelines
There is no easier way to show how delicious that Paneer Makhani was than with a picture, right? That said, it's important to keep in mind our photo guidelines, and understand why some photos may be moved or removed once they've been added.
Food shots that are clear, in focus, and delicious enough to make the viewer wish Knosh included smell-o-vision will be featured in Chef Partners' photo galleries.
Photos that don't make the cut to appear on a Chef Partner's page, will show with your review or on your profile depending on how useful it is to other users and how relevant it is to the review. Photos with hair and bugs will be shown only with a review for validation and context.
Violation of the below mentioned pointers may lead to reduced visibility or deletion of your pictures
Photos that are exact duplicates of other photos, multiple clicks of the same dish or ambiance or taken from a different angles
Plagiarized photos
Photos of others posted without their permission
Photos that contain promotional content
Photos that contain subject such as people in it
Photos that are blurry or unclear
Photos that contain text, or are not related to the order
Photos of half-eaten food items
Photos of packed food items/packaging
Photos of food under preparation
Photos containing watermarks or write-ups of any kind
Photos containing and focussing on subjects other than food.
Unpleasant photos that ruin people's appetites
Guidelines for Chef Partners
Knosh is a great way for Chef Partners to reach out to a vast foodie community. A few things you should keep in mind:
Keep your listing updated: While our team makes every effort to keep information on Knosh up-to-date, we appreciate you letting us know when an update is required like when timings or price.
Don't solicit reviews: The best way to get reviews is to delight customers with your food and service. Selective solicitation is a strict NO, and offering any type of compensation or kick-back for reviews is unfair, so you definitely want to keep away from that, too.
Don’t ever offer freebies, discounts, or payment in exchange for reviews
Don't offer incentives for users to remove reviews
Don’t work with companies or third-party vendors/PR agencies offering to 'fix your reviews/ratings'
Chef Partners that do best on Knosh are the ones that provide a great experience to everyone who orders from them without any expectation or encouragement that they write a positive review
If we do come across any evidence (direct/indirect) of you indulging in solicitation, we will activate a disclaimer on your page, informing the Knosh community that your reviews are suspicious.
Respond to criticism positively: You might get reviews and some of them might be negative. This happens to all Chef Partners who have customers. These customers are always right, even when they are wrong. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back or offer the customer an incentive to edit their review. Your response can't be edited after posting, so choose your words well.
Be accountable: Knosh will not moderate any questionable activities about your food posted in reviews. Knosh may also not moderate or delete any reviews where any third party service provider is involved. Such a review may be retained if it falls within our guidelines. This business requires thick skin – stating the perceived attitude of Chef Partners or employees and reporting of individual actions are not considered personal attacks.
Don't entertain: Fulfilling the demands of customers who ask for benefits at the threat of bad reviews or ratings, sends a message that this behavior is tolerated. Similarly, inviting users who have reviewed and given a low rating back to order for a complimentary meal, invites false negative reviews. These issues affect the entire community and require everyone's participation to curb their prevalence. Please report users who engage in such activities to support@knosh.in
In a concerted effort to maintain the neutrality of content on Knosh, Chef Partners, employees, and any affiliates with business interests are no longer permitted to write reviews on Knosh. We understand that being in the restaurant industry, you are truly passionate about food, and would love to share your experiences. But when you're unavoidably invested in your business, it becomes hard to leave emotions and bias at the door. This is a step towards maintaining neutrality - and quality - of the content on Knosh.
It's also important to note that we (Knosh) have no employees or affiliates who are paid to review. If any guest identifies themselves as an official blogger, review employee, or associate of Knosh, it's not true. Employees of Knosh are contractually and ethically forbidden from using their status to solicit free meals or receive special treatment. If you observe any such practice, report it to support@knosh.in. Appropriate action will be taken against the user or employee if evidence can be provided.
Knosh Employee Code of Ethics
Employees of Knosh are expected to adhere to and uphold the highest standard of ethics and integrity. This includes acting in accordance with our core values and the below listed policies at all times.
Knosh employees are prohibited from using their employee status to solicit discounts, freebies, or special treatment at restaurants. Unless visiting a Chef Partner for official business, Knosh employees are to refrain from identifying themselves as employees of Knosh.
All Knosh employees in client facing roles including but not limited to Sales, Sales Support, Neutrality, Media Content and Client Servicing across all transaction/ business/function at Knosh are prohibited from writing reviews and/or giving ratings for dine out experiences on Knosh from either their personal or Knosh accounts. They are also not permitted to influence others to write biased reviews or give ratings.
Knosh's review and photo moderators are required to always act in favor of keeping Knosh a neutral platform. They are required to use their best judgement in implementing moderation guidelines and are prohibited from giving preferential treatment to restaurants. Deleting any authentic review from a Chef Partner’s page is in violation of our policies. Similarly, keeping reviews, which are proven to be unauthentic, is in violation of our policies.
Please email support@knosh.in if you witness any behavior not in compliance with this code as it is in direct violation of employee contracts.
