1)Order once placed can be cancelled by the customer within 5 mins, provided the order is not accepted by the chef. If the Chef accepts the order, and the customer cancels the order for the Same Day Order, then the entire amount is forfeited by the customer.
2) The following table will be followed for order for future orders/sub orders:
| Timelines | Refund to Customer when he/she rejects | Refund to Customer when Chef cancels |
|---|---|---|
| Before 72 Hours | 100% | 50% |
| Upto 72 Hours before delivery | 75% | 100% |
| Upto 48 Hours before delivery | 50% | 100% |
| Upto 24 Hours before delivery | 0% | 100% |
3) In the event You have provided incorrect particulars, e.g., contact number, delivery address etc., or that You were unresponsive, not reachable or unavailable for fulfillment of the services offered to You, You will not be eligible for any refunds.
4) No replacement / refund / or any other resolution will be provided without Chef Partner(s)’ permission.
5) Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
6) You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Chef Partner on a best-efforts basis.
7) All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.
8) Email: support@Knosh.in for any online order related issue
